Q: How do I use the mattress / pillow protector?
A: Depending whether you purchase the fully encased protector or the fitted sheets type (for mattress); you need to ensure the mattress & pillow is neatly fit in and the zipper is fully closed on all sides. Please refer to Product Information & Care for instruction to how to fit the mattress protector. Once the protector is in place, you can use your normal linen on top of this. It is recommended to cover the protectors with normal linen or with Fern Fabric® Duet Striped Anti-Microbial Fitted Sheet Sets.
Q: How often should I wash the mattress & pillow protector?
A: We recommend that you wash the mattress & pillow protector once every 10 weeks. Please always follow care instruction or it will void the warranty. Full care recommendation can be found on Product Information & Care. Normal linens recommended to be washed weekly.
Q: How do I know which size I should buy?
A: Each product page will have a description of measurement in Length, Width and Depth of the product (all in centimetres). We also provide complete products and measurement details on Product Information & Care.
Q: How often should I replace my mattress or pillow protector?
A: Fern Fabric® has 10 years guaranteed fabric performance providing that care instruction is followed at all times.
Q: Can I cancel my order?
A: You can cancel the order for a full refund providing that the order has not been dispatched. Please notify us as soon as you change your mind and we will try our best to accommodate this. In the case that you notify us too late and the order has been dispatched, you can return the order with full refund however you need to be responsible for the return postage (return amount excluding the shipping cost).