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Terms & Conditions

Website General Terms & Conditions:

  • We are committed to ensuring that your information and all details you provide on our website is safe and secure.  We take all reasonable steps and have put relevant physical, electronic and managerial procedure in place to safeguards all the data & information we collect through this website is safe.
  • We are committed to protecting your privacy. We use traffic log cookies to help us analyze data about web page traffic and improve our website for our customers.  We only use this data for statistics and analytic purpose after which the data will be entirely removed from the system.  A cookie will not give us any access to your computer or any information about you, other than the data you choose to share with us.
  • The information we collect from our website will be used to understand our customers and provide you with a better product and service.  The data will be typically used for standard internal record keeping, and occasionally we may send promotional emails about our new products, special offers, market research or any other information relevant to our product and services.  We may contact you by email, phone, fax or post.
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
  • Our website may contain links to other sites to provide you with relevant information.  This does not signify that we endorse the website(s) nor we have responsibility for the content of these.  Please note that should you use these links and leave our site we do not have any control over these sites and thus we cannot be responsible for the protection and privacy of any information you might provide while visiting these websites.
  • The content of our website is subject to change without notice, and this should be used for your general information only.
  • It is your responsibility to ensure that any information and products available on this website meet your specific requirements and you agree to use them only for their intended purposes as we shall not be liable for any risks associated with this otherwise.
  • We attempt to be as accurate as possible when describing our products  however you also acknowledge that the information and other materials on this website may contain inaccuracies or errors and we exclude the liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • The use of this website is subject to the laws of Australia, and thus any dispute arising out of such will be treated accordingly.  Unauthorized use of this website may rise to claim for damages or criminal offense.
  • We own the materials on this website which includes and not limited to the content, design, layout including all trademarks reproduced in this website.  Any use of this site and contents other than for your personal or non-commercial use is prohibited.
  • We reserve the right to modify our policies at any time so please visit this page from time to time and review this frequently.

 

Products Guarantee and Warranty Terms & Conditions:

  • We offer ten years guarantee of fabric performance and five year warranty period on all of our products which starts from the original date of purchase.  This guarantee and warranty apply to household use only during this period.
  • Protectors are designed to keep the mattress sleep surface free from dust mites and allergens.  While the protectors are 100% waterproof, they may not be stain proof.
  • Our warranty covers faulty workmanship and materials which include fabric, seams, and zippers.
  • Our warranty does not cover normal wear and tear, odour, damages from sharp, hot or foreign objects, damages by other pets, animals or insects, damage from over stretching or ripping, damage caused by any other types of non-water liquids like alcohol, dyes, solvents, inks, bleach, and other mishandling abuse.
  • Careful Instructions must be followed at all times otherwise this will void the warranty.
  • Please contact us initially with information of defects and original purchase receipts to validate the warranty.
  • Once the RMA (Returning Merchandise Authorisation) is issued, you can send the item back to us for our assesment.  This process will take 3 – 5 working days once the warehouse receive the items.
  • If the warranty covers, we will then can advise you if a replacement or repair needs to be provided.
  • If the replacement is made, the original products will not be returned and retained as our property.
  • For health & hygiene reasons, products cannot be returned for a refund or exchanges unless faulty or not as ordered.
  • All our products come with guarantees that cannot be excluded under Australia Consumer Law.
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